FREQUENTLY ASKED QUESTIONS

Online Shopping has never been easier in Namibia.

Please follow the steps below

Step 1

Click ‘Add to cart‘ to place the item you want to buy in your shopping cart.

Step 2

Once you have added all the items you want to purchase to your shopping cart, click on the bag icon to view the items in your cart. Apply your promotional code or voucher if you have one and click ‘Update Cart’.

If you’re happy with the items in your cart, click ‘ Proceed To Checkout’.

Step 3

Follow the instructions on the ‘Checkout‘ page. Enter your email address and password or if you’re a new customer, register for an account at this step. Enter your Billing address and your complete Shipping Address (make sure to enter a post code). Once you have entered your complete delivery address the checkout page will automatically add the correct the delivery price to the total.

Step 4

Choose how you want to pay by clicking on the the payment option you want to use.

Step 5

Click ‘Agree to the Terms and Conditions‘ box.

Step 6

Click ‘Place order‘.

An email confirmation will be sent to your registered email address to let you know your order details and payment instructions. Please note that your order confirmation email might end up in junk mail inbox so do check there as well.

Step 7

Check your email for your order confirmation email from us and make payment so we can prepare your order for shipping/delivery.

We accept the following payment methods:

  1. E-wallet/Bluewallet/Easywallet/Nedbank Wallet
  2. COD also known as Cash on Delivery* *COD only available in Windhoek on orders up to N$1500
  3. EFT- Electronic Fund Transfer also known as Bank Transfer

We offer the following delivery services:

All Orders are delivered. We do not offer a collection service at this time.

Namibia

Windhoek Delivery: N$35

Countrywide postal courier: N$65

We offer free delivery on orders over N$950

 

Botswana

Shipping with DHL Express. Live prices are calculated in the shopping cart when you proceed to checkout and enter your delivery address. The buyer is responsible for all import/customs payments due.

Windhoek: You can expect your order to be processed for delivery within 1-2 business days.

Rest of Namibia: Your order will be prepared for shipping within 1-2 business days and delivered according to Nampost delivery times.

Botswana: Your order will be prepared for shipping within 1-3 business days and delivered according to DHL delivery times. Expect 3-7 business days on average. Please note Customs/Duty payments are the responsibility of the buyer.

All products on the website are in stock unless marked as ‘Sold out’ on the product page. You can sign up to a notification email to be notified when the product is back in stock.

Once your order has been placed, we are unable to make any changes to it. To order additional items please place a new order.

Sorry, we do not offer refunds at this time unless you have received a faulty item or the wrong item was delivered to you.

The following items cannot be refunded for hygienic reasons:

Cosmetics, swimwear, lingerie, sale items, special orders.

To return a faulty/wrong delivery, simply email support   to receive further instructions on how to return the item for a refund.

To be considered for our ambassador program please use our contact form to make an enquiry.